PRIVACY POLICY

DualClimate™ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). DualClimate™ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details: name, address, billing address, shipping address, phone number, email address.

• Financial information: payment card information, financial account details, transaction details, and payment confirmations.

• Account information: username, password, security questions, preferences and settings.

• Transaction information: items you view, add to cart, wishlist, purchase, return, exchange or cancel.

• Communications: information you provide when contacting customer support.

• Device information: device details, browser, IP address, and identifiers.

• Usage information: data about how and when you interact with the Services.

Sources of Personal Information

We may collect personal information from:

• Directly from you: when you create an account, make a purchase, or contact us.

• Automatically: via cookies, device data, and usage tracking.

• Service providers: payment processors, shipping partners, analytics providers.

• Partners or third parties: marketing and advertising partners.

How We Use Your Personal Information

We may use your personal information for:

• Providing and improving the Services (processing orders, payments, shipping, returns, customization).

• Marketing and advertising (emails, promotions, personalized recommendations, targeted ads).

• Security and fraud prevention (account authentication, fraud detection, protection of users and Services).

• Customer support and communication (responding to inquiries, managing your account).

• Legal obligations (complying with applicable laws, responding to government requests, enforcing policies).

How We Disclose Personal Information

We may disclose your personal information in the following cases:

• To Shopify and service providers (payment processing, fulfillment, IT, customer support).

• To business and marketing partners (for advertising and promotions).

• When you consent or direct us to share data (e.g., social media integrations).

• To affiliates or corporate group members.

• As part of a business transaction (merger, acquisition, bankruptcy).

• For legal reasons (subpoenas, compliance with regulations).

Relationship with Shopify

Our Services are hosted by Shopify. Information you provide may be processed and transferred internationally by Shopify and its partners. Shopify may also use aggregated data across its platform to provide enhanced features. For more details, please refer to the Shopify Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy or security of these sites. Please review their privacy policies before sharing personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under the age of majority in your jurisdiction. If you believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention

We implement reasonable security measures but cannot guarantee absolute protection. Data retention depends on business needs, legal obligations, and account management requirements.

Your Rights

Depending on your location, you may have rights such as:

• Right to access/know your personal data.

• Right to delete your personal data.

• Right to correct inaccurate data.

• Right to data portability.

• Right to opt out of targeted advertising or sharing.

• Right to withdraw consent (if applicable).

For EEA/UK residents, you may also have rights to restrict or object to processing.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred and processed outside your country of residence. For transfers from the EEA/UK, we rely on Standard Contractual Clauses or equivalent safeguards.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 contact@dualclimateshop.com

For the purposes of data protection law, we are the data controller of your personal information.