TERMS AND CONDITIONS (T&C)

1. SCOPE OF APPLICATION

These Terms and Conditions (T&C) apply to all orders placed through our online shop at www.dualclimateshop.com. This offer is exclusively intended for consumers within the meaning of §13 BGB.

2. CONTACT

For all inquiries, please contact us at:

📧 Email: contact@dualclimateshop.com

3. CONCLUSION OF CONTRACT

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order. By clicking the “Buy Now” button, you submit a binding purchase offer. You will receive confirmation of your order by email immediately after submitting it.

The contract is only concluded when we send the shipping confirmation or deliver the goods.

4. PRICES AND PAYMENT

All prices include statutory VAT and are exclusive of shipping costs unless otherwise stated.

The following payment methods are available:

  • Credit Card (Visa, MasterCard, Amex)

  • Klarna

  • PayPal

  • Apple Pay

  • Google Pay

We reserve the right to exclude certain payment methods in individual cases.

5. DELIVERY AND SHIPPING

Delivery is made using international shipping providers of our choice.

Orders are shipped directly from China. Estimated delivery time is 7–15 business days, depending on the destination country.

Detailed information can be found in our Shipping Policy.

6. RIGHT OF WITHDRAWAL

Consumers have a statutory right of withdrawal of 14 days. For more details, please refer to our Return & Refund Policy.

7. RETENTION OF TITLE

The goods remain our property until full payment has been made.

8. WARRANTY

Statutory warranty rights apply. In the event of defects, you have the right to subsequent performance (repair or replacement). If this fails, you may request a price reduction or withdraw from the contract.

9. LIABILITY

We are liable without limitation for intent and gross negligence. In the case of slight negligence, we are only liable for damages resulting from injury to life, body, or health, or for breaches of essential contractual obligations. In the latter case, liability is limited to foreseeable, typical contractual damages.

10. DATA PROTECTION

Information about the processing of your personal data can be found in our Privacy Policy.

11. DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (ODR):

https://ec.europa.eu/consumers/odr

We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

12. APPLICABLE LAW

The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The mandatory consumer protection laws of the EU member state in which you reside shall remain unaffected.