RETURN AND REFUND POLICY

Thank you for shopping at DualClimate™. If you are not completely satisfied with your purchase, we are here to help.

RIGHT OF WITHDRAWAL (14 DAYS)

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party named by you (other than the carrier), have taken possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement (e.g., by email):

DualClimate – Customer Service

📧 Email: contact@dualclimateshop.com

Subject: Withdrawal

You may use our model withdrawal form, but it is not mandatory.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we will reimburse you for all payments received from you, including delivery costs (except for any additional costs arising from choosing a different delivery method than the standard one we offer), without undue delay and at the latest within 14 days from the day on which we received your withdrawal notice.

We will use the same payment method that you used for the original transaction, unless we have expressly agreed otherwise with you.

RETURN OF GOODS

You must return or hand over the goods to us without undue delay and in any case no later than 14 days from the day you informed us of your withdrawal. The deadline is met if you send the goods before the 14-day period has expired.

📦 Return address:

DualClimate Returns Center

[Address provided by email confirmation]

The buyer is responsible for the cost of return shipping.

EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to sealed goods if the seal has been removed after delivery and the goods are not suitable for return for health protection or hygiene reasons.

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receipt, including photo or video evidence. Each case will be reviewed individually, and a refund or replacement will be offered where appropriate.